Our Guarantee & Warranty - Tidemark Water Damage San Antonio

The Tidemark Water Damage San Antonio Guarantee

When we leave your home after a water, mold, or fire restoration job, we want you to feel the way we’d want to feel: certain the problem is actually solved, not just hidden behind fresh paint. That is the whole point of the 365-Day Done Right Promise. If the restoration is not done right, Tidemark makes it right. No fine print, no phone tag, no “that’s technically not covered.” We find the tide mark and dry past it, and we stand behind the dry.

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What’s Covered

• Workmanship on every restoration job, for a full year. If something we dried, cleaned, rebuilt, or remediated fails because of how we did the work, we fix it at our cost, not yours.
• Parts and materials we supplied and installed. When we hang new drywall, install baseboards, or replace carpet pad after a water loss, those materials are covered under our done-right promise just like our labor.
• Cleanup and job-site protection. Shoe covers go on at the door. Drop cloths cover the floor before the first piece of equipment comes in. We leave your home as clean as we would leave our own, and we photograph it before the crew departs so you see exactly what was done and how it was left.
• A written price before any work starts, on every job. The number you approve is the number you pay. No weekend surcharge surprises, no “we found more damage” upsell without an explanation and your signature on a new written scope first.
• A live person when you call, at any hour. The guarantee starts the moment you reach us. You will not get a voicemail or a callback queue. You will get a real person, because water damage does not wait for business hours.

Our Satisfaction Promise

Here is the part that matters most: if you are not satisfied with the restoration, we do not consider the job finished. The 365-Day Done Right Promise means you call us, we come back, and we make it right. Rick Sumner, who owns Tidemark Water Damage San Antonio, has stood on enough San Antonio job sites to know that every house is different, every water event is different, and sometimes a corner of a wall cavity holds moisture that takes a second visit to find. That second visit is not an argument. It is the job.

The process is simple. You call the number on this page and tell us what you are seeing or not seeing. We schedule a return visit, walk the affected area with you, run our moisture meters and thermal imaging on the spots we dried, and show you the readings. If the work fell short, we put it on the calendar and fix it. You are not chasing us. We are answering the phone. That is what standing behind the work looks like at Tidemark, every day of the year.

Licensed & Insured Backing

A guarantee is only as good as the company behind it. Tidemark Water Damage San Antonio is licensed and insured, and our technicians carry IICRC, RIA, and IFA credentials, the three certifications that set the industry benchmark for water, mold, and fire restoration. That matters because insurance companies and building inspectors recognize those credentials, and because the training behind them teaches our crews how to find the tide mark, not just mop up the puddle. When you hire us, you are hiring a team that answers to the standards of those certification bodies and to you, the homeowner. We are independently owned and operated, working to the Cedarwell Care Promise, and we have been doing this work in San Antonio since 2006.

Equipment and Materials We Stand Behind

A done-right promise is partly about the machines doing the drying. We run professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, the same machines used by leading restoration specialists across the country. That is not a brand list for show. These are the tools that pull water out of wall cavities, slab foundations, and subfloors where a box fan from the hardware store will not reach. When the equipment is built for the job, the dry-out holds up over time. And if it does not, the 365-Day Done Right Promise kicks in. That is the point of using better equipment in the first place: fewer callbacks, drier homes, and a guarantee we are confident writing down.

Why the Written Price Is Part of the Guarantee

A guarantee you cannot see is not a guarantee. Every Tidemark job in San Antonio begins with a written price delivered before any work starts, with no exceptions. That document tells you what we found, what we will do, what it costs, and what it does not cost. You approve it before a single fan runs or a single sheet of drywall comes out. If the scope changes during the job, which happens in restoration because water hides, we stop, explain what we found, show you the readings or photos, and put the change in writing for your approval. No surprises on the final invoice. That practice is not an add-on to the guarantee. It is the first layer of it, because a company willing to put every dollar in writing before the work starts is a company you can hold accountable after the work ends.

What the Guarantee Does Not Cover

It is just as important to be clear about the edges. The 365-Day Done Right Promise covers the workmanship and materials of the restoration job we performed. It does not cover new damage from a new event, pre-existing conditions unrelated to the loss, or normal wear and tear on a home. If a pipe bursts again six months later, that is a new water event and a new job, and we will treat it with the same written-price, done-right process as the first one. We do not hide behind this line; we state it plainly because homeowners deserve to know exactly where the promise begins and ends. When in doubt, call us and ask. A live person will walk you through it.

Photo-Documented Proof of the Work

Before the crew leaves your San Antonio home, a photo of the clean-up is taken and shared with you. That means you see the dry equipment in place, the affected areas opened and dried, and the floors and furnishings left protected. It also means you have a record of what we did, which matters if you are filing an insurance claim or just want to know what happened behind the wall. That photo is not a token gesture. It is evidence of the done-right standard, and it is part of what makes the 365-Day Done Right Promise enforceable in the real world. You have the visual record. We have the accountability.

Our Team and Our Equipment: The People Behind the Promise

A guarantee signed by a company is fine. A guarantee backed by people you have met is better. Our technicians are background-checked, uniformed, and credentialed through IICRC, RIA, and IFA. They arrive with shoe covers and drop cloths already loaded on the truck, so protecting your floors and furnishings is a standard step, not an upsell. They work with the professional-grade drying equipment named above, and they follow the C.A.R.E. values on every job: clean up like it is our own home, ask before we move or touch anything, respect the family’s time and quiet hours, explain the price before the work. A tide mark is the line water leaves on a wall, and it is the first thing our technicians look for on every job. That is the crew standing behind the promise you are reading right now.

Frequently Asked Questions About Our Guarantee