What San Antonio Homeowners Say About Tidemark Water Damage San Antonio
Reviews matter in this trade because water and fire damage happen fast and make people feel vulnerable. Between the standing water and the adjuster phone calls, you don’t have time to vet five companies. We earn every review by doing the basics with discipline: a written price before any work starts, shoe covers at the door, a photo of the clean-up before the crew leaves, and honest answers about what can be dried and what needs to go. The feedback below comes from neighbors across San Antonio who have seen that process firsthand.
Recent Reviews
“A supply line let go upstairs in our Alamo Heights house around midnight. Tidemark had a live person on the phone in two rings, and a crew was here before 3 a.m. They found the tide mark, set up Dri-Eaz air movers and a Phoenix dehumidifier, and then took moisture readings for the next three days until the numbers were right. Rick Sumner walked me through the written scope before anything was plugged in.”
Hector V.
Alamo Heights
“Our water heater rusted out while we were at H-E-B and nobody noticed until the kitchen floor started cupping. The technician showed me moisture map readings on his tablet and explained what would dry and what needed replacing. No pressure, no upsell. The price was on paper before any work started, and it matched the final invoice to the dollar.”
Maria G.
Stone Oak
“After a small kitchen fire in our Castle Hills home, the smoke odor was worse than the fire damage itself. Tidemark brought in XPOWER air scrubbers and treated the wall cavities properly. They protected the rest of the house with drop cloths and poly, and sent me photos of the cleaned areas before they pulled away. The 365-Day Done Right Promise is the reason we chose them.”
Elena D.
Castle Hills
“Storms pushed water under the back door of our house in Terrell Hills on a Saturday evening. By Sunday morning, the carpet was wicking it up the baseboards. Tidemark answered at dawn, had a technician here by nine, and the technician put shoe covers on before stepping inside. Injectidry drying mats went down under the carpet, and the damp smell was gone by Tuesday.”
Oscar R.
Terrell Hills
“We found mold behind a bathroom vanity during a remodel in our Helotes place. Rather than just spray and paint, Tidemark set containment, ran HEPA air scrubbing with B-Air equipment, and removed the affected drywall in a controlled way. The crew chief explained the IICRC protocol steps without talking down to me, and the clearance test came back clean.”
Maria G.
Helotes
“A roof leak in our Dignowity Hill home soaked through a second-floor ceiling while we were out of town. The techs from Tidemark found the tide mark, cut out the wet drywall, and dried the joists with XPOWER fans running on low-decibel settings during nap time because our toddler was asleep down the hall. Rick’s crew treated the place like it was their own.”
Hector V.
Dignowity Hill
Why Customers Trust Us
Every review above points to the same things, because those things happen on every job we take. A live person answers the phone at (325) 230-0537 around the clock, so nobody waits on a voicemail while water keeps moving. A written price lands before any equipment enters the house, which means no surprises when the final bill arrives. Technicians wear shoe covers and lay drop cloths as a standard step, never an upsell, and they clean up like it is their own home before they take the before-and-after photo and leave. The 365-Day Done Right Promise backs it all, and if something is not done right, we make it right.
For a fast, straight answer about water, mold, or fire damage in San Antonio, call (325) 230-0537. Estimates are free, and we will tell you exactly what we find.
Written by Rick Sumner, Owner at Tidemark Water Damage San Antonio, serving San Antonio since 2006.